This application distributes messages to duty personnel according to scenarios defined in advance. The system recognizes the result (answer, busy or no response) and records the status of all calls made in the database.
This allows a report to be created following distribution.
Note : The communications engine makes the calls through local or public PBX interfaces.
Special FeaturesOperate scenario via phone –
- Dial the system from one of the system channels > Enter password >
Activate desired scenario and authorize.
Operate scenario via system screens –
- Enter the screen and operate scenario > Select scenario to operate and enter password.
Terminate dialing –
- Enter the screen for operating the scenario > Select scenario to stop and enter password.
Setting –
- Define the type of dialing according to the integration required.
- Define the channels for the dialing network (as number of channels increase, so do number of dialers.
- Define the general system: define the secret codes for operating the dialers, number of attempts etc.
- Define scenarios, employees / users.
- State how employees/users are linked to the desired scenarios defining public phones.
- Define dialing preferences in the scenario for every employee.
Types of dialers –
- When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario. Dialing can be terminated at any chosen point or at the end of the dialing process.
