PRODUCT OF THE MONTH

Several different scenarios setup

Can be tailored to customer requirements

Status reports while working

Message distribution through various media (voice, SMS, email)

 Innovative Technology

Speech Recognition

Gama Operations started to market speech recognition systems and call routers that implement speech recognition engine, designed for small, medium, and large businesses.

Possible uses include voice phonebooks management, organizational call routing systems and more. The recognition engine can work on regular line platforms (analog and digital), and (VoIP) SIP-Trunk / SIP-Extension lines.

Voice processing is becoming increasing popular thanks to its advantages of 24 hours availability while reducing human resources costs. The widespread use of computerized systems in every home and office contributes to the demand for interactive products, and the need to improve service while reducing costly human resources increases demand for "talking" systems.

Speech recognition is an innovative technology which promises substantial increase in efficiency, cost savings, and positive reflection on the organization image. Gama Operations is proud to offer its customer added value by integrating this solution into its products and systems. Our system supports several languages including English, Russian, Hebrew and Arabic, based on sampling of thousands of speakers including men, women, children, older people, immigrants, etc. 

The percentage of recognition success increases the more the system is used; the system functions in a similar way to a child learning to speak. It uses a template that is based on recordings of various speakers with various accents and different pronunciations. However, people with a foreign accent or immigrants would be less well recognized by the system. Unlike the competitors, the product is supported by integrated software that can recognize sentences and include flexible dictionaries.

How does it work?

The speech recognition solution is part of Gama Operations' organizational switchboard system, and supplied according to the number of channels required by the customers. The number of channels can be extended up to 30, allowing 30 simultaneous calls.

Additional Gama Operations speech recognition solutions can also be integrated. For example, integration of intelligent speech recognition search/routing, which enables looking for subscribers in several places such as the office, the home or the mobile phone.

Call routing by speech recognition

Call routing by speech recognition allows the caller to easily reach the desired person just by saying his/her full name. The system searches the database, and if a match is found the call is routed to the desired extension. Al this comes as an addition to the familiar capabilities of Gama Operations' flagship Prime Voice system, which includes a conventional call router, voicemail boxes, and unified messaging capabilities – receiving voicemail and fax messages to Outlook, as well as sending faxes from the workstation.

Organizational voice phonebook

  A letter from the CEO

            

Dear customers and partners,

I am pleased to end 2011 A verry complex year for Gama Operations with a few words that will sum up the huge changes Gama Operations has gone through. These changes include change of ownership at the beginning of 2011, new product development such as the VoIP platform, speech recognitions applications and the start of a web system development, as well as business changes such as a rebranding process, setting up a new website for the company's customers and partners, and developing new global markets. We expect to reap the fruits of this extensive activity during 2012, which will be a complex year both economically and in terms of development challenges, but we also believe that it represents a big growth potential both in Israel and worldwide.

Gama Operations is currently engaged in a development drive that includes expanding the company's development department and moving to new offices to accommodate this expansion.

I hope that this year will bring innovation, personal and business growth, and success shared by us and each and every one of our customers.  

Sincerely yours,

Eyal Alon, CEO  

  Project Of The Month

A Message Distribution System for Israel Railways 

An application that enables message distribution to personnel on-call according to pre-defined scenarios. The system will identify response, busy tone or no response, register the dialing status in a database, and enable reports of the dialing status when the message distribution is completed. The dialing engine dials through an extension interface connected to a switchboard or to the telephone company, and enables indication of the call status.

The system is designed to substantially improve the railways emergency system, and allows it to deal with emergencies quickly and efficiently. 

It improves the railways system by enabling it to be operated remotely by authorized personnel. In an emergeny, e.g. an accident, the railways security officer can call the system and activate a pre-configured scenario. The system will automatically call the relevant personnel to the scene, and the security officer will be able to monitor in real-time which personnel have confirmed arrival, and manage the event efficiently.

About a month ago a falt occured in the optic fibers system on which some of the Israeli Rail lines are operated. As a concequence some of the rail lines were shut down.

Using the Message Distribution System helped recruit enough workers who solved the problem in a smooth and efficiant way.

The development of this system is the product of a lasting cooperation between Gama and Tadiran Telecom.