TechnologiesSpeech Recognition SystemSpeech Recognition System
Introduction
Gama Operations started to market speech recognition systems and call routers with speech recognition, designed for small, medium, and large businesses.
Possible uses include voice phonebooks management, organizational call routing systems and more. The recognition engine can work on regular line platforms - analog and digital, and (VoIP) SIP-Trunk / SIP-Extension lines.
Gama Operations specializes in developing and marketing products for inbound and outbound voice processing, Interactive Voice Response)IVR), and Unified Messaging. The company, who leads the Israeli market in these areas, employs an experienced team of professionals with proven record in complex decentralized projects, which make intensive use of databases. The company's proven record has led the IDF to select Gama Operations as the IDF's supplier of outbound solutions for mobilization of the reserve forces.
The company has installed many systems in various organizations and institutions such as ministries, the IDF (including automatic dialing system for mobilization of the reserve forces), hospitals, embassies in Israel and abroad, universities and colleges, the Social Security Service, municipalities, refineries, The Jewish Agency, Mekorot (Israel's national water company), Egged (national bus transport company), Viza CAL (credit cards), The Broadcasting Authority, Israel Railway, hotels, lawyer offices, Kibutzes, call centers, health insurance companies, and others.
Gama Operations systems are marketed by most Israeli telecom companies: Tadiran Telecom, Bezeq International, Taldor, Eurocom, Solgood and others.
Speech Recognition System
Voice processing is becoming increasing popular thanks to its advantages of 24 hours availability while reducing human resources costs. The widespread use of computerized systems in every home and office contributes to the demand for interactive products, and the need to improve service while reducing costly human resources increases demand for "talking" systems. Speech recognition is an innovative technology which promises substantial increase in efficiency, cost savings, and positive reflection on the organization image. Gama Operations is proud to offer its customer added value by integrating this solution into its products and systems. Our system supports several languages including English, Russian, Hebrew and Arabic, based on sampling of thousands of speakers including men, women, children, older people, immigrants, etc.
The percentage of recognition success increases the more the system is used; the system "learns" in a similar way to that of a child learning to speak by hearing. It uses a template that is based on recordings of various speakers with various accents and different pronunciations. However, people with a foreign accent or immigrants would still be less well recognized by the system. Unlike the competitors, the product is supported by integrated software that can recognize sentences and includes flexible dictionaries.
How does it work? The speech recognition solution is integrated into Gama Operations' organizational switchboard system, and supplied according to the number of channels required by the customers. The number of channels can be extended up to 30, allowing 30 simultaneous calls. Additional Gama Operations speech recognition solutions can also be integrated. For example, integration of intelligent speech recognition search/routing, which enables looking for subscribers in several places such as the office, the home or the mobile phone. (These capabilities will be adapted to customer requirements and priced accordingly)
Call routing by speech recognition (router only) Call routing by speech recognition allows the caller to easily reach the desired person just by saying his/her full name. The system searches the database, and if a match is found the call is routed to the desired extension. The system performance is fast and efficient, allowing savings on human resources. This option is suitable for customers who already have a voicemail system, and would like to extend its functionality with routing by speech recognition.
Voicemail system with speech recognition routing In this option Gama supplies a complete voicemail system, which includes a conventional call router, call router by speech recognition, voicemail boxes, and unified messaging capabilities – receiving voicemail and fax messages to Outlook, as well as sending out faxes.
Organizational voice phonebook
Another addition to the speech recognition system is the organizational voice phonebook, which allows using speech recognition as an intern voice phonebook that enables routing the call to several destinations (cellular, home, work). For example, if an employee is trying to reach another employee, he/she would say "John Smith Cellular" and the system will route the call to the cellular phone of John Smith. The optional organizational voice phonebook can be added at additional cost.
Applications in development:
IVR System IVR application for speech recognition and smart routers. Example of smart routing: the caller says the desired name and destination type, e.g., "Connect me to the mobile phone of John Smith" and the call will be routed to the requested destination automatically. Additional destinations can be configured, such as office, home etc.
IVR Mail System Integration of speech recognition with system call routing – recognizing voicemail box owners and routing the call to the right extension.
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